As an employee of KFP I commit myself to fulfill to the best of my ability the following obligations:
- I will regard the well-being of the people I serve as my primary professional obligation.
- I will fulfill my obligations and responsibilities with integrity.
- I will be competent in the performance of the services and functions I undertake on behalf of the people I serve.
- I will act in a conscientious, diligent and efficient manner.
- I will respect the intrinsic worth of persons I serve in my professional relationships with them.
- I will respect the intrinsic worth of all KFP employees and will work towards building a positive team environment. I will communicate appropriately and effectively with my colleagues – managers and staff.
- I will protect the confidentiality of all professionally acquired information. I will disclose such information only when properly authorized to do so or when obligated legally or professionally.
- I will ensure that my outside interests, including other employment, do not jeopardize my professional judgement, independence or competence.
- I will work for the creation and maintenance of workplace standards and policies consistent with the standard of practice set by this code.
- I will act to promote excellence in practice within KFP.
- Within the mandate of the Society, I will act to effect social change for the overall benefit of the community.
I will regard the well-being of the people I serve as my primary professional obligation:
KFP employees will be able to accept the differences they find among their clients. They will practice acceptance of the clients’ rights to self-determination and individuality and will not discriminate on the basis of race, ethnicity, language, religion, marital status, gender, sexual orientation, age, abilities, socio-economic status, political affiliations or national ancestry.
KFP employees will ensure they support the well-being of their clients in all dealings with other professionals and agencies.
Clients means the individuals, families and social groups served by the employee for the purpose of trying to achieve specific psychosocial outcomes.
I will fulfill my obligations and responsibilities with integrity:
KFP employees will possess moral principles that recognize the importance of truth and fair dealing in their interaction with clients, the public, other KFP employees, other professionals and organizations. They will have personal qualities of honesty and sincerity and these qualities will underlie all dealings with others in the performance of their work as employees of KFP.
KFP employees will accurately present themselves and their qualifications in their dealings with clients, the public, professionals and organizations.
There may be occasions where, due to personal affiliations, a conflict of interest arises in the performance of an employee’s duties. In these instances the employee is expected to act in a manner consistent with the standard of practice set out in this code. Where a situation of conflict of interest arises, the employee will advise their supervisor of this conflict and indicate how they are addressing this conflict.
KFP acknowledges that all potential conflict situations cannot be easily recognized. In the realm of good practice, where an employee is uncertain about the presence of a conflict, he or she is encouraged to discuss the situation with his or her supervisor or manager.
I will be competent in the performance of the services and functions I undertake on behalf of the people I serve.
KFP employees recognize that competence goes beyond mere formal qualifications and they will make reasonable efforts to upgrade and use effectively their knowledge and skills.
KFP employees recognize that personal self-care is an important part of maintaining competent performance of their duties.
I will act in a conscientious, diligent and efficient manner:
KFP employees will undertake any reasonable work assignments unless there is an honest belief in their lack of competence to handle it. Where time constraints require the employee to take action, and no competent person is available, they will obtain the client’s consent to act. Where it is possible to delay interaction, the employee will seek client consent to collaborate with, or to refer to, another professional.
I will respect the intrinsic worth of persons I serve in my professional relationships with them:
KFP employees will work to ensure that the dignity, individuality and rights of the person served are safeguarded. KFP employees will respect, and will demonstrate respect for, the client’s intrinsic worth and will advocate for the client when appropriate.
KFP employees will ensure the appropriate maintenance of professional relationships with clients.
The professional relationship between KFP employees and their clients will be based upon voluntary mutual agreements between the employee and the client. KFP employees will maintain a reasonable level of self-awareness that will allow them to manage their own feelings, values and limitations in the context of the professional relationship, the planned interaction and the outcomes. The employee and the client will share responsibility for working toward attainment of the identified client goals.
KFP employees will respect client motivation, capacity and opportunity for change and will use this knowledge appropriately to facilitate change.
KFP employees will act to ensure there is a clear understanding and respect of the difference between a professional and personal relationship with a client and that the employee’s behaviour is appropriate to this difference. Sexual intimacy with a client is unethical.
KFP employees will not touch the persons they serve without carefully considering the context and the effect physical contact may have on the individual and on the professional relationship. Examples where touching may be necessary are recreational activities and emergency situations.
KFP employees will not exploit relationships with clients, supervisors, students and other employees or engage in sexual harassment. For example, employees will avoid business transactions with the person served when either party would directly benefit. Employees will not hire the persons served, require them to provide personal services or accept free services. Small gifts as tokens of appreciation are permissible, but only when accepted on behalf of the Society and not for the use of an individual.
I will respect the intrinsic worth of all KFP personnel and will work towards building a positive team environment. I will communicate appropriately and effectively with my colleagues:
This policy promotes respectful communication. All KFP employees belong to teams and by respecting and developing each other’s strengths the likelihood of synergy is increased. Mutual respect among KFP employees will strengthen a positive team environment.
All employees will be treated, and will treat each other, in a fair and respectful manner. Employees will communicate in a manner that respects the individual and recognizes that there may be differences in role, position, background or experience. By this we mean being respectful of privacy, not involving ourselves in gossip or name calling, and managing anger appropriately. There is a need to communicate promptly and effectively with one another, share information and ideas, and alert colleagues to difficulties or danger as well as opportunities. Effective communication includes listening.
When an employee feels another colleague is not acting in a respectful manner, and direct efforts to remedy the situation are unsuccessful, the employee shall report those concerns to a supervisor, who will work towards a resolution.
This principle is not intended to replace either anti-discrimination principles or harassment policy, as violations of those should be pursued through the channels laid out in the respective policies.
I will protect the confidentiality of all professionally acquired information. I will disclose such information only when properly authorized to do so or when obligated legally or professionally:
KFP employees will take reasonable care to keep confidential all information learned and observed about a client. They may, however, disclose information to persons who, by virtue of their responsibilities, have an identified need to know.
Clients will be the primary source of information about themselves, unless the client is incapable of giving reliable information or corroboration of information is necessary. When a client is asked to provide information, KFP employees will ensure the client understands why the information is required, and to what purpose it will be used. KFP employees will ensure that clients understand the policies about confidentiality. Where information is required by law, KFP employees will assist the client to understand the requirement and the consequences of refusing to provide the information.
When it is necessary to obtain information from other sources, KFP employees will assist the client to understand why the information is required, and the client and the KFP employee will determine where and how to obtain that information.
KFP employees will ensure that information recorded on client files is relevant to the service plan of the client or is needed by others who are also serving the client. Information that is not pertinent to the best interests of the client will not be recorded.
KFP employees will allow clients, in accordance with Society policies and procedures, to review their file for accuracy of all information that is recorded as fact. The client’s access to information in the file may be refused for just and reasonable cause, such as the information refers to another family member. Individuals will only be allowed to check the accuracy of information pertaining to themselves.
KFP employees will avoid unnecessary sharing of information about their clients and their affairs. Confidential information about a client may be divulged with written consent of the client. Within the context of family work, confidential information provided by one family member will not be disclosed to another family member without the consent of the family member who originally provided the information.
When employees are obliged to provide information to prevent a crime or to prevent clients doing harm to themselves or to others, they must act with reasonable care and follow Society policies and procedures.
When the court requires disclosure, the employee should not divulge more information than is required.
KFP employees will retain paper and electronic records in a manner that safeguards their confidentiality.
I will ensure that my outside interests, including other employment, do not jeopardize my professional judgement, independence or competence:
KFP employees do not engage in activities outside of their employment that could place themselves, their profession or their employer into disrepute.
I will work for the creation and maintenance of workplace standards and policies consistent with the standard of practice set by this code:
KFP employees are responsible and accountable to their employer and their clients for their efficient performance of duties. If there is conflict between the employee’s responsibilities to their client and to their employer, KFP employees will bring this situation to the attention of their supervisor. In these situations KFP employees will seek to safeguard the needs of the client.
Where KFP employees are responsible for employing and evaluating the performance of others, they will perform this role in a fair, considerate and equitable manner, based on clearly understood criteria. In all cases the evaluation of an employee will be shared with the employee. Evaluations and other personnel records will be maintained in a confidential manner.
KFP employees will use KFP resources only for the purpose for which they were intended.
I will act to promote excellence in practice within KFP:
KFP employees will promote excellence in their place of employment and competence of all employees. Employees have a responsibility to confront colleagues respectfully and openly about suspected or observed unethical behaviour.
KFP employees will not assume responsibility for clients of another agency or a colleague without appropriate communication with their supervisor.
Within the mandate of the Society, I will act to promote social justice for the overall benefit of the community:
KFP employees will take reasonable action to prevent or eliminate discrimination against any person or group on the basis of race, ethnicity, language, religion, marital status, gender, sexual orientation, age, abilities, socio-economic status, political affiliation, national ancestry, or any other personal characteristic, condition or status. They will advocate for the individual’s right to equitable access to resources, and will work to make reasonable choices and opportunities available to all people.